Frequently asked questions
Good questions.
Straight answers.
Start with the practical detail. Bring anything else into the conversation.
14 answers
PlanningCan we start without choosing a destination?
Yes. Begin with the time you have, who is travelling, your interests and the pace you enjoy. Choose “Still exploring” in the planner.
PlanningAre the journeys fixed packages?
No. They are suggested starting points for a tailored trip. The route, accommodation and activities are refined in a personal proposal.
PlanningCan we combine a safari with the coast?
Use a safari-and-sea journey as inspiration. The transfer, room arrangements and number of nights should be checked for your actual dates.
QuotationsIs my budget the same as an estimate?
No. Your budget tells us what you hope to spend. An indicative “from” price is a guide. Your quote is our price for specific arrangements, prepared after we check current rates and availability.
QuotationsWhy do some journeys have no price?
The cost depends on your dates, the size of your party and the stays you choose. Where we show a price, it is an indicative “from” price. Your actual price comes in a written quote, once we have checked current rates and availability.
QuotationsWhen is a trip confirmed?
Not when you save a journey or send an enquiry. A booking starts only after you accept our written quote, and we confirm the arrangements to you in writing.
Practical needsHow do we discuss access requirements?
Describe practical requirements such as room access, bathroom layout or vehicle boarding. Avoid sharing medical records in an initial enquiry. Specific arrangements need confirmation.
Practical needsCan any experience be added to any itinerary?
No. Location, permissions, provider availability and suitability matter. Your proposal should identify which arrangements are possible and what they cost.
Before travelWhat should I check before departure?
Check the final itinerary, named accommodation, transfer details, relevant documents and your agreed contact channels. Refer to current official advice for entry and health requirements.
During travelHow do I contact someone about an existing trip?
Use the contacts in your confirmed travel documents. You can also call our Nairobi office on +254 702 677 677.
PartnersCan a travel adviser plan my journey with Nobu?
Yes. We work with overseas travel advisers and agencies. Your adviser looks after you and your booking, and we plan and arrange the trip on the ground.
PartnersIs the partner portal a live booking service?
No. Partner accounts are not open to the public yet. If you are a travel adviser or agency, contact us to talk about working together.
WebsiteWhere are my saved journeys kept?
Saved journeys are kept in this browser only, where your browser settings allow it. We store which journeys you saved and nothing else. There is no sign-in, so your list does not follow you to another device.
WebsiteHas my enquiry been sent?
Yes, if you saw our confirmation page after sending it. Your enquiry has reached our team, and we will reply using the contact details you gave us. Sending an enquiry does not reserve or book anything.
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